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At Tasfia Engineering, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, you may be eligible for a refund under the following conditions:
1. Eligibility for Refunds
Return of Items: To be eligible for a refund, the item must be returned to us in its original condition, unused, and in the original packaging with all tags and labels attached. Returns must be initiated within 30 days of the delivery date.
Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
Non-Refundable Items: Certain items are non-refundable, including gift cards, downloadable software products, personalized items, and items marked as "Final Sale."
2. Refund Process
Initiating a Refund: To initiate a refund, please contact our customer service team at info@tasfiaengineering.com or call us at +88017 07589304. Provide your order number, the reason for the return, and any supporting documentation or photos, if applicable.
Return Shipping: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your refund within [insert number of days, e.g., 5-7 business days].
3. Refund Method
Approved Refunds: Approved refunds will be processed and automatically applied to your original method of payment within [insert number of days, e.g., 10-14 business days]. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned in a damaged condition, missing parts, or items not in their original condition).
4. Late or Missing Refunds
Checking Your Account: If you haven’t received your refund within the expected timeframe, first check your bank account or credit card statement. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@tasfiaengineering.com or call us at +88017 07589304 for further assistance.
5. Exchanges
