Privacy Policy

Effective Date: 15/08/2024

Tasfia Engineering ("we," "our," or "us") is committed to protecting the privacy of our customers and users ("you," "your") who visit our website and engage in our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us in any other way.

1. Information We Collect

We collect both personal and non-personal information from you when you interact with our website or services. This may include:

• Personal Information: Such as your name, email address, phone number, billing and shipping addresses, and payment information.
• Non-Personal Information: Such as your IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Transactions: To process your orders and deliver the products and services you request.
• Customer Support: To provide customer support, respond to inquiries, and address any issues you may have.
• Communication: To send you promotional materials, updates, and other information related to our services. You can opt-out of receiving these communications at any time.
• Website Improvement: To analyze how our website is used, improve its functionality, and enhance the user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We implement various security measures to protect your personal information, including encryption, secure payment gateways, and access controls. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or conducting business activities. These parties are required to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Tasfia Engineering, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can choose to disable cookies through your browser settings, but this may limit your access to certain features of our website.

6. Your Rights

You have the right to:

• Access and Update: Access and update your personal information by logging into your account or contacting us directly.
• Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.
• Delete: Request the deletion of your personal information, subject to certain exceptions required by law.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Office Address: 30 Roberts Lane, 218309, Singapore
• Phone: +88017 07589304
• Email: info@tasfiaengineering.com